In this period of confinement, security controls have been reinforced for the well-being of all. Orders are therefore routed more slowly to the delivery address.
Rest assured, we are committed to ensuring that all our customers receive their orders. I can therefore guarantee that you will receive yours.
1) What are your delivery times?
First of all, you must count the processing time of your order, which can vary between 24 and 72 hours.
Then, here are our current delivery times:
UK : 7 to 14 working days
France: 7 to 18 working days
Belgium: 7 to 18 working days
Switzerland: 7 to 18 working days
Europe: 10 to 20 working days
Rest of the world: 12 to 30 working days
These deadlines do not take into account any delays caused by customs, strikes, theft or other exceptional circumstances beyond our control.
2) How do I track my order?
To track your order, simply add your order number and email to this page: https://oxymeduk.com/pages/tracking-genie
If you have not received your order and you are still within the delivery times defined above, rest assured, there is nothing unusual.
It may happen that your follow-up does not progress for several days. This happens frequently with international deliveries. You can try again in a few days.
3) Where is my order confirmation email?
If you have not received your order confirmation email, it is likely that:
1. The mail is found in spam/spam messages.
2. Your operator blocks our emails (especially the boxes @orange.fr and @sfr.fr)
3. You have made a typing error in your email address
First check your spam, and if you don't find it, contact us at email@example.com and we'll send it to you again.
4) How do I cancel my order?
You have 2 hours after placing your order to make a cancellation request. This request must be sent to us by email to the following address: firstname.lastname@example.org
After this period no cancellation can be accepted because the order will be being processed. You can always return your order within 14 days of receipt, if you still want a refund.
5) How do I return my order?
You can return your order to us 14 days after you have received it. After this period, we will not be able to accept your return.
You will have to return your order in its original packaging and the product must not have been used. In addition, the delivery times will be at your expense.
We will refund your order once we have received it.
We invite you to contact us by email at this address: email@example.com so that we can send you the terms of the return.
6) How to contact you?
If you have not found the answer to your question, you can send us an email to this address: firstname.lastname@example.org
Clara, the Customer Service Manager, will answer you within 24 hours.